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Our trained authorised representatives conducted an announced E&V visit to Aarandale Manor Care Home as part of a planned strategy to look at the quality of care provided at a range of care & nursing homes within Barnet.

Welcome to our April newsletter. In this latest edition for Spring we talk about latest exciting work and projects, what our volunteers have been up to and updates on local health and care services.

People have told us they can face problems registering with a GP in Barnet. This article explains more about your rights and what do to if you are refused the right to register.

Our Enter and View team conducted this announced visit to Acacia Lodge Care Home as part of a planned set of visits reviewing safeguarding at a range of care and nursing homes within Barnet.

Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

The purpose of this document is to provide good practice guidance on Enter and View visits/activities.

Many patients Healthwatch engaged with were still not aware of the new GP Enhanced Access Service provided in the borough. We therefore researched all 52 websites to explore how consistent the information provided was.

This announced E&V visit was part of a planned strategy to look at a range of Sheltered Housing / Extra Care Units within Barnet to obtain a better idea of the services provided. Wood Court provides accommodation and support to older people .

Although most common amongst people over the age of 45, bladder and/or bowel problems can affect anyone at any point in their lives.

We wanted to engage with a wide range of local people to find out about their experience of Health and Social Care services in Barnet.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.