Resources to help you make a complaint
We know that making a complaint about NHS or social care services can be confusing.
We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
You can also contact us to find out how to get help with making your complaint.
Tips and tools for making a complaint
Adult social care complaints
Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.
Complaints about NHS services
Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters.
VoiceAbility NHS complaints advocacy
Do you have a health or social care issue you need help with? Do you need support complaining about an NHS service?
VoiceAbility supports people to have their voice heard and their rights respected. We can also help you make a complaint about treatment or care that that you, a family member, or someone you care for has received from an NHS service. The support is free, independent and confidential.
VoiceAbility can:
- explain what rights you have
- find out information for you
- help you make important decisions
- help you understand the NHS complaints process
To find out which services you can access, please visit voiceability.org, email helpline@voiceability.org or call 0300 303 1660.
NHS Hospital complaints
This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.
Mental health services complaints
If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.
Other NHS services
NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.
Whistleblowing
Find out information about how a staff member can report a problem in the NHS or an adult social care service
