Resources to help you make a complaint
We know that making a complaint about NHS or social care services can be confusing.
We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
You can also contact us to find out how to get help with making your complaint.
Tips and tools for making a complaint
Adult social care complaints
Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.
Complaints about NHS services
Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters.
Independent Health Complaints Advocacy Service (IHCAS)
POhWER is a charity which runs a free and confidential service to provide help, advocacy, support and information for people making a complaint about the National Health Service (NHS) including NHS-funded episodes of care which are delivered within non-NHS settings. You can find out more about how they can support you with your complaints by visiting their website.
NHS Hospital complaints
This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.
Mental health services complaints
If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.
Other NHS services
NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.
Whistleblowing
Find out information about how a staff member can report a problem in the NHS or an adult social care service
