The COVID-19 pandemic has had a significant impact on the delivery of health and social care services across the UK, with care homes and their residents particularly severely affected.
Healthwatch Barnet created this report to gather intelligence about Barnet care homes' experiences of providing services to their residents. We questioned care home managers across the borough about their experience during the 'first wave' of the pandemic.
The report details key issues faced by care homes, highlights good practice and identifies areas where care homes may require additional support during a 'second wave'.
We would like to thank all the care home staff and Healthwatch volunteers and staff who took part in the project.