Report: Access to health and social care services in Barnet during Covid-19 lockdown

We asked Barnet residents and people who use health and social care services in Barnet about their experiences of accessing health and social care services during Covid-19 pandemic.
picture of the coronavirus


The survey included questions about

  • Accessing physical healthcare services (including GPs and hospitals)
  • Accessing mental health and wellbeing services
  • Accessing social care services

Key findings from the survey:

Physical Healthcare:  

  • The majority of respondents told us that their healthcare provision was affected by some kind of change(s) during the Covid-19 outbreak 
  • Many respondents reported negative impacts resulting from these changes 
  • However, some respondents also told us about positive impacts including services being quieter and offering new more accessible ways to speak medical professionals  
  • Good communication about changes in healthcare provision emerged as an important key theme both in terms of ensuring on-going accessibility of healthcare during lockdown but also in ensuring that certain groups did not face digital exclusion

Mental Health:

  • The Covid-19 lockdown had a significant impact on respondents’ mental wellbeing
  • Many respondents in Barnet struggled to access mental health support during lockdown
  • Respondents were concerned about the long-term impact of the Covid-19 on the provision of mental health services including risks of longer waiting lists and increased health inequalities in the borough

Social Care

  • Many Barnet residents experienced changes to the frequency or delivery of their care 
  • Poor communication from care providers exacerbated stress and anxiety around changes in care

Read the full report

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