1. Report -

    This was an announced enter and view visit to the emergency department of the Royal Free Hospital on Monday 14th March 2016 10am- 12:00pm. The visits were planned to evaluate access for those with communication impairments to Emergency Departments across North, Central and East London. This involved asking staff members questions about accessibility, observing the working practice, touring the department and if possible, engaging with service users.
  2. Report -

    After the original Enter and View visit to Suffolk Ward at Chase Farm Hospital in March 2015, Healthwatch Enfield and Healthwatch Barnet, returned to Suffolk Ward, in June 2016, to follow up the observations and recommendations made after their first visit.