Our annual report shows how our Healthwatch Barnet team of volunteers and staff have been at the forefront of changes brought about in the health and social care services, bringing local voices and experiences to the attention of decision makers.
This year we have been able to work with regional and national forums enabling Barnet's expertise and input to be shared with national services, from reviews of Royal Free Hospital to feedback on the new Friends and Family Test.
We have been particularly pleased to see changes for local residents as a result of our work. This has been achieved by:
- reaching 177,629 local residents
- attending 50 outreach events
- registering 868 Friends of Healthwatch Barnet
- having 1,787 followers on our social media
Key findings through our reports
- Through our engagement with local service users we looked into improving the quality of GP services such as the provision of interpreting services provided, extended hours appointments, referral systems and less complicated letters explaining to patients why a GP is closing.
- Thanks to one of our active volunteers engaging with public in Barnet, the NHS leaders have included the views of the services users in the re-design of the Adults Orthopaedics Services.
- Changes to the criteria meant that some patients were no longer eligible for hospital transport. Our action with the Royal Free London resulted in the transport being re-instated and also meant that more training was given to staff to improve the service.
We are excited about our main projects for this year
Review of Accident and Emergency services
Supported Living Services
Mental Health Services