Annual Report 2018 - 2019

Our annual report shows how our Healthwatch Barnet team of volunteers and staff have been at the forefront of changes brought about in the health and social care services, bringing local voices and experiences to the attention of decision makers.
Graphic of the Healthwatch icon
This year we have been able to work with regional and national forums enabling Barnet's expertise and input to be shared with national services, from reviews of Royal Free Hospital to feedback on the new Friends and Family Test.
— Selina Rodrigues, Head of Healthwatch

We have been particularly pleased to see changes for local residents as a result of our work. This has been achieved by:

  • reaching 177,629 local residents
  • attending 50 outreach events
  • registering 868 Friends of Healthwatch Barnet
  • having 1,787 followers on our social media

Key findings through our reports

  • Through our engagement with local service users we looked into improving the quality of GP services such as the provision of interpreting services provided, extended hours appointments, referral systems and less complicated letters explaining to patients why a GP is closing.
  • Thanks to one of our active volunteers engaging with public in Barnet, the NHS leaders have included the views of the services users in the re-design of the Adults Orthopaedics Services.
  • Changes to the criteria meant that some patients were no longer eligible for hospital transport. Our action with the Royal Free London resulted in the transport being re-instated and also meant that more training was given to staff to improve the service.

We are excited about our main projects for this year

Review of Accident and Emergency services

Supported Living Services

Mental Health Services



Read our full Annual Report 2018/2019

If you need this report in a different format, please email or call 020 8364 8400

Tell us what you think

We always welcome residents' views, so please do contact us with your comments, suggestions and experiences.

Contact us