Enter and View: Abbey Ravenscroft Park Nursing Home
Our Enter and View team visited this home as part of Healthwatch’s planned series of visits to Care/Nursing homes in Barnet. Abbey Ravenscroft is part of the Abbey Total Care Group situated in a quiet and scenic location in a leafy part of Barnet.
9 January 2020
A review of the Referral Management System information and it’s use by Barnet GPs.
What happens when a GP wants to refer you to a specialist? They send the referral to the Referral Management Service. The RMS team send the patient a letter within three weeks of the referral explaining how to book an appointment,online or via phone.
It is the patient's responsibilty to book the appointment using their login details. Patients who do not book an appointment will be sent two reminder letters before the RMS discharge the patient back to their GP.
9 January 2020
A&E Services review in Barnet
During February and March 2019, we conducted a survey with patients attending A&E departments in the Royal Free Hospital Trust. Our team of staff and volunteers visited the Accident & Emergency Departments at Barnet Hospital and the Royal Free Hospital to gather the views of over 500 patients. The main objective was to identify why people were coming to A&E.
21 October 2019
Enter and View: Cricklewood Health Centre and Walk-in Centre (follow-up visit)
This visit to Cricklewood Walk-in Centre, was a follow up to the visits made in January and March 2018 and was arranged with the recently appointed Practice Manager to discuss the recommendations of those reports. The report also talks about the future of the centre, which is on the border of Barnet, Brent and Camden. We were told that about half the patients come from Brent, about 40% from Barnet and 10% from Camden.
9 August 2019
Enter and View: Sunridge Court Care Home (safeguarding visit)
This announced E&V visit was part of a planned set of visits reviewing safeguarding at a range of care and nursing homes within Barnet. In this visit we focussed on identifying any signs of abuse as described by the Social Care Institute for Excellence. This ‘at a glance’ briefing which aims to help people who come into contact with people with care and support needs to identify abuse and recognise possible indicators. Many types of abuse are also criminal offences and should be treated as such.
8 August 2019