How you make a complaint about primary care services is changing on 1 July 2023
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
By primary care services, we mean GPs, dentists, opticians and pharmacies.
There are currently two ways you can make a complaint:
- You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery
or
- You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
After 1 July 2023 if you want to make a complaint about primary care services in North Central London to the commissioner you will need to contact North Central London Integrated Care Board instead of NHS England.
If you have a formal complaint to make, it is always advisable to try and resolve an issue directly with the provider in the first instance.
For more information about the changes please visit NCL ICB’s website.