Mental Health Services
Complaints about Mental Health Services
Mental Health Services in Enfield are provided by Barnet, Enfield and Haringey Mental Health Trust. Details of their complaints process can be found on the Comments, Complaints and Concerns section of the BEH website.
Complaints service contact details
The Complaints Management Team: Admin Block, Room 14, St Ann's Hospital, St Ann's Road, London, N15 3TH
Emma Francis - Complaints Manager, Tel no: 020 8702 3839 Shivon Genus - Complaints Manager, Tel no: 020 8702 3840 Fax: 020 8442 6622
Taking your concerns to the top
If you prefer to put your points in writing to the Chief Executive, please address your letter to:
Maria Kane, Chief Executive Barnet, Enfield and Haringey Mental Health Trust, Trust Headquarters, Block B2 St Ann's Hospital, St Ann's Road, London, N15 3TH
Health Service Ombudsman service is free and is independent; it is not part of the NHS or Government and their powers are set down in law.
More information on the Health Service Ombudsman can be found at www.ombudsman.org.uk
You can get in touch with the Health Service Ombudsman Monday – Friday between 8:30 am to 5:30 pm:
Tel: 0345 015 4033 Email: firstname.lastname@example.org Text: 'call back' with your name and mobile number to 07624 813 005 (and they'll call you back). Fax: 0300 061 4000 Write to: Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
You may also contact the Care Quality Commission (CQC) who will use any information received as part of their inspection process to ensure that the provider meets the required standards for quality and safety of service users.
Complaints about a psychiatrist
Complaints about individual psychiatrists should be directed to the Royal College of Psychiatrists
Help making a complaint (POhWER Advocacy Service)
Healthwatch Barnet is not able to support people in making an individual complaint. This is known as a complaints advocacy service.
POhWER provide a free, independent service for Barnet residents. Their website is dedicated to helping you understand what your options are and how to get the best resolution for you.
The website has a wide range of information to support you to make an NHS complaint by yourself, including self-help information in Easy Read and large print version. If you wish to make a complaint about a National Health Service (NHS), please call 0203 553 5960 or email email@example.com.