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Community Health Services

Complaining about Community Health Services

Community Health Services are provided by the local Mental Health Trust (in Enfield, this is Barnet, Enfield and Haringey Mental Health Trust), so you should follow their complaints procedure.

Further details can be found on the Comments, Complaints and Concerns section on the BEH website.

Complaints service contact details

The Complaints Management Team: Admin Block, Room 14, St Ann's Hospital, St Ann's Road, London, N15 3TH 

Emma Francis - Complaints Manager Tel no: 020 8702 3839 
Shivon Genus - Complaints Manager Tel no: 020 8702 3840
Fax: 020 8442 6622

Email: complaints@beh-mht.nhs.uk

Taking your concerns to the top

If you prefer to put your points in writing to the Chief Executive, please address your letter to:

Maria Kane, Chief Executive Barnet, Enfield and Haringey Mental Health Trust, Trust Headquarters, Block B2 St Ann's Hospital, St Ann's Road, London, N15 3TH

Email:   chiefexecutive@beh-mht.nhs.uk

Health Service Ombudsman

If you're unhappy with how the NHS have dealt with your complaint, contact the Health Service Ombudsman.

Health Service Ombudsman service is free and is independent, not part of the NHS or Government and their powers are set down in law.

More information on the Health Service Ombudsman can be found at http://www.ombudsman.org.uk/.

You can get in touch with the Health Service Ombudsman Monday – Friday between 8:30 am and 5:30 pm.

Tel: 0345 015 4033 Email: phso.enquiries@ombudsman.org.uk Text: 'call back' with your name and mobile number to 07624 813 005 (and they'll call you back). Fax: 0300 061 4000 Write to: Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP

Care Quality Commission (CQC)

You may also contact the Care Quality Commission (CQC), who will use any information received as part of their inspection process to ensure that the provider meets the required standards for quality and safety of service users.