If you're unhappy with the service a hospital, GP or dental practice or another NHS organisation in England have given you, there are three steps you can take:
1. Make a complaint to the NHS as soon as you can. Complaining to them directly might get the matter resolved quickly. Explain why you're unhappy and how you want them to put things right.
If you would like help with making a complaint, you can get in touch with Voiceability, the NHS complaints advocacy service in the Barnet area. Voiceability provides this service free (see below).
2. Give the NHS a chance to resolve your complaint and give you their final response. Make sure you keep copies of all letters about your complaint.
3. If you're unhappy with how the NHS have dealt with your complaint, please contact the Health Service Ombudsman.
Health Service Ombudsman service is free and is independent, not part of the NHS or Government and their powers are set down in law.
More information on the Health Service Ombudsman can be found at www.ombudsman.org.uk
You can get in touch with the Health Service Ombudsman Monday – Friday between 8:30 am to 5:30 pm:
Tel: 0345 015 4033
Text: 'call back' with your name and mobile number to 07624 813 005 (and they'll call you back).
Fax: 0300 061 4000
Write to: Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
POhWER are providing this free, independent service for Barnet residents. Their website is dedicated to helping you understand what your options are and how to get the best resolution for you.
The website has a wide range of information to support you to make an NHS complaint by yourself, including self-help information in Easy Read and large print version. If you wish to make a complaint about a National Health Service (NHS), please call 0203 553 5960 or email email@example.com.
Complaining about a doctor
If you have concerns about a doctor, you can complain to the General Medical Council. Their interactive guide, Patients' Help, provides advice on the process.
It will help you ascertain which organisation to complain to, gives contact details for support organisations across the UK, and explains the process once they receive a complaint.
The guide can be found by visiting http://www.gmc-uk.org/concerns/21893.asp or can be downloaded below as a PDF document.
Having read the guide, if you wish to make a complaint, then you can complete the General Medical Council's online complaints form at http://www.gmc-uk.org/concerns/23339.asp
The GMC also produces a patient guide called 'What to expect from your doctor' and information on their Regional Liason service, which provides local support and advice for patients. Both documents can be downloaded below in PDF format.