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Enter & View

Enter and View visits may take place in a wide range of publicly funded health and social care services – including hospitals, care homes, nursing homes, residential units and day centres. The visits are carried out by trained Healthwatch volunteers. The volunteers will speak to service users, staff, relatives and carers, and will observe how the service is delivered, and the general environment in which it takes place. They can be planned visits or unannounced. At the end of the visit a short report is written by the team which ultimately becomes a public document.

Our reports relate only to the service viewed on the date of the visit, and are representative of the views of the staff, visitors and residents who met members of the Enter and View team on that date, and those who completed and returned questionnaires relating to the visit. If you are looking into the overall quality of a care home or other service, we advise you to also look at the following websites that may provide further information:

  • The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. It monitors, inspects and regulates services. The CQC produces reports on the services it inspects which are available on its website. You can also report any concerns about services to the CQC.
  • If you have would like further information about social care services, you can call Barnet Council on 020 8359 2000 or click on this link

The visits are carried out by a small team of trained volunteers who have also been DBS checked.

In Barnet we have undertaken visits to care and nursing homes for older people, care homes for people with mental health conditions,  hospital wards, sheltered hosuing units and walk-in centres.

Authorised Representatives are accountable to Healthwatch and at all times will work within the policies and procedures of Community Barnet and Healthwatch Barnet. 

authorised representativesexperiences of an enter and view volunteerenter and view reports